Booking Terms & Conditions - Sappho Travel - Skala Eressos - Lesvos (Lesbos)

Sappho Travel Booking Terms & Conditions 2017

valid from: 01/01/2017 - 31/12/2017

PLEASE NOTE THAT OVER AND ABOVE OUR BOOKING TERMS AND CONDITIONS, ACCESS TO AND USE OF THE SAPPHO TRAVEL WEBSITES AND ALL SERVICES RENDERED BY SAPPHO TRAVEL IS SUBJECT TO SAPPHO TRAVEL'S WEBSITE TERMS OF USE & DISCLAIMER WHICH YOU WILL ALSO FIND PUBLISHED AND AVAILABLE ON OUR WEBSITES.

Click here to see the Terms & Conditions for Car Hire

Payment Procedure & Policy

Upon receipt of your invoice, the payment details and a direct link to our booking terms and conditions, we require that you provide us with the following information to secure your bookings.

1) A signed copy of the Credit Card Authorization form which has been sent to you via e-mail.

2) A copy of your bank transfer receipt which states that you have made a transfer for the deposit or full payment of your invoice.

You are kindly requested to print out your credit card authorization form and fill in your information with inclusion of your signature and send it back to us. This information is only acceptable:

* By fax

* By regular mail / post

* You can scan the document using a scanner. It will need to be filled in as instructed above and you can then send it to us as an attachment file using e-mail.

We cannot accept credit card information sent by regular e-mail (in a message) or over the phone.

Please Note: We DO NOT require to receive the above Credit Card Authorization fax in case you wish to pay us using the online payment method of our bank. The details for making your payments online will also be sent to you, together with the invoice.

No reservations can be processed without the above requested information.

Once all reservations have been made and confirmed by us, a 30% deposit is charged to the credit card. The remaining balance is charged to the card 30 days (1 month) prior of the commencement of all pre-booked services. The due date for your balance can be found on your invoice.

If the reservations are completed 30 days or less, prior to the commencement of the pre-booked services, the full invoiced amount is charged upon confirmation.

Important: Domestic flight and ferry ticket charges are made in full and separately from other pre-booked services.

We issue tickets and other related travel documents under the client's name, and we will send this to your preferred address via registered post at an extra charge of 15 €. This address can be home address or hotel in Athens. If time does not permit us to send tickets via regular registered post and we need to use courier services, an extra charge of 25 € will need to be applied.

Tickets cannot be issued without full pre-payment and the payments made for flights and ferry tickets are non-refundable.

Payments to Sappho Travel

1) All invoices are presented in Euro currency and payment is accepted only subject to the exchange rate on the date of payment.

2) Accepted credit cards are VISA, MASTERCARD and AMERICAN EXPRESS only.

3) All payments made via credit card have a surcharge of 2% on the total amount of the invoice.

4) Clients who wish to pay us by using more than one credit card, are kindly asked to send photocopies of all cards in advance. If each member in a client's party wish to pay separately, this must be stated in advance and each participant must send his/her own authorization and credit card copy.

5) It is also possible to do a direct Bank Transfer of your deposit and balance into our business account in Greece. Please note that this payment method is not accepted when the reservations are completed 30 days or less, prior to arrival. Please note that all surcharges from banks using Bank Transfer are to be paid by the client booking the services with us, including those of the banks here in Greece. The exact amount on your invoice is the amount which needs to be credited to our business account.

Cancellation Procedure and Policy

The 30% deposit payment, and payments made for flights and ferry tickets are non-refundable.

The cancellation scheme of our agency is as follows:

1. Accommodation cancellations received up to 14 days prior to arrival date of client(s) will be charged at the 30% deposit rate, plus 5% administration fee.

2. Accommodation cancellations received between 14 days and up to 7 days prior to the arrival date of client(s) will be charged at 50% of total accommodation fees plus 5% administration fee.

3. Accommodation cancellations received between 7 days and up to 0 days prior to arrival will be charged at 100% of the invoice total.

4. Clients not arriving at accommodation on the first date of their booking without indication of delay, cancellation, or review of dates, will be treated as a 'no show' which allows Sappho Travel and/or the owner of the accommodation, to make the accommodation available for re-allocation forthwith.

5. In the case of cancellation due to sickness or injury, Sappho Travel agrees to enter into all necessary correspondence with relevant insurance companies and will supply documentation of monies paid by agents, partners or associates.

6. Sappho Travel agrees to acknowledge all cancellations and advise of any applicable fees with immediate effect upon receipt of notification by e-mail and/or fax (subject to office opening hours). Once cancellation has been acknowledged it becomes effective.

The above policy applies to all services EXCEPT airline and ferry tickets. In case of partial cancellation of services, cancellation fees will apply according to the above cancellation policy.

Administrative Fee

An administrative fee of 15 € per file is charged when the total amount of the reservations per file (not per persons) is under the amount of 500 €. If the reservations exceed this amount the fee is waived. N.B. Registered Post or Courier service charges do not count as part of the services rendered.

Amendment Fee

A 15 € per amendment applies for changes that are made to the client's reservations during the last two weeks prior to the client's arrival or during his/her stay in Greece. The fee is waived is the changes result from reasons beyond the client's control (e.g. change of ferry/plane schedules, poor weather conditions, strikes).

Complaints

Complaints must be made in real time, when the problem actually arises, or as soon as it is possible to contact our local collaborator or us. In this way we can achieve the best possible service and avoid misunderstandings or time-consuming procedures. No complaints will be accepted after the departure of the client from Greece.

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